• Service Request

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This page will allow you to submit a service work request straight to ColonialWebb at any time for work that will be handled during normal business hours. ColonialWebb normal business hours are Monday through Friday 8:00 AM to 5:00 PM Eastern Time. After your request has been verified, we'll dispatch a trained technician to handle your problem.

If this is an emergency service request outside of normal business hours please call:

 

Richmond/Central, VA -- (877) 208-3894
NOVA/Metro D.C. -- (877) 339-8339
Roanoke/Southwest, VA -- (800) 659-5699
Harrisonburg/Northwest Virginia -- (866) 442-6175
Norfolk, Virginia -- (800) 899-3006
Newport News, Virginia -- (800) 632-5809
Charlotte, North Carolina -- (704) 426-1069
Greenville, South South Carolina -- (864) 322-7480
Retail Customer Contact Center -- (877) 367-4842

Fields with an asterisk are required.

Customer Name: *
Facility/Store Name: *
Building/Suite No:
Service Address: *
City / State / Zip: *	Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming
Customer Status:	Existing    New
Purchase Order/ Work Order No.:
Not to Exceed Amount:

 

 

Tell us how to get in touch with you:			Site contact information:
Name: *			Name: *
E-mail: *			E-mail: *
Phone: *			Phone: *
Fax: *			Fax: *

 

Are you the person to contact on site? YesNo

If you are not the on site contact, please fill out the Site Contact Information.

 

 

Problem Description (select all that apply):

No Heat	Insufficient Heat
No Cooling	Insufficient Cooling
System is Noisy	Condensate Water Leak
Whole System Checkup	Plumbing Problem
Electrical Problem	Other (describe below)

 

 

Enter special instructions and/or comments

regarding the nature of this service request: *

 

On-Site Response Requirement: Next Business Day Same Day Emergency Non-Emergency

 

Overtime approved: Yes    No

 

Your perferred method of contact: Phone E-mail Fax

 

Would you like to attach a file?